Refund Policy

Effective: April 26, 2026

We want you to feel good about paying for Aeen. This policy explains when refunds are available and how to request one.

1. Free Trial

Every account starts with a free tier — 30 credits per month, no card required. Use it to make sure Aeen does what you need before you pay anything.

2. Monthly Subscriptions

  • You can cancel any time from your account settings. Cancellation stops the next renewal; you keep access until the end of the current period.
  • We do not pro-rate or refund unused credits in a partial month.
  • If you were charged unexpectedly because of a billing bug or duplicate charge, contact us within 14 days and we will refund the charge in full.

3. First-Month "No Questions" Refund

If you sign up for a paid plan for the first timeand decide it is not for you, email us within 7 daysof the charge and we will refund that first month — provided you have used fewer than 20% of the included credits. This applies once per customer.

4. Top-Up Credit Packs

  • Top-up packs are non-refundable once any credit from the pack has been used.
  • If you bought a pack within the last 14 days and have not used any credits from it, contact us for a full refund.
  • Top-up credits do not expire as long as your account is active.

5. Failed Generations

Credits are not charged for failed generations. If a generation errors out for technical reasons, the credits return to your wallet automatically. If you see a deduction for a generation that clearly failed, email us with the timestamp and we will restore the credits.

6. Account Termination

If we terminate your account for violating our Terms of Service (for example, generating prohibited content), we do not issue refunds for unused credits or the remainder of the billing period.

7. How to Request a Refund

Email [email protected] from the address on your account. Include:

  • The charge date and amount.
  • The reason for the request.

We respond within 2 business days. Approved refunds are processed through Stripe to the original payment method and typically appear within 5–10 business days, depending on your bank.

8. Chargebacks

Please contact us first — we can almost always resolve issues directly and faster than a chargeback. Filing a chargeback without contacting us may result in account suspension while we investigate.

9. Changes

We may update this Refund Policy. Updates apply to charges made after the effective date.