Refund Policy

Effective: September 2, 2026

We want you to feel good about paying for Aeen. This policy explains when refunds are available and how to request one.

First, check where you bought. If you subscribed or bought credits inside our iPhone or Android app, the purchase was made from Apple or Google, and only Apple or Google can refund it — see Section 7. If you bought on our website, we handle the refund ourselves.

1. Try Before You Pay

Aeen is free to download, and every new account can claim 12 free credits, once, with no card required. Use them to make sure Aeen does what you need before you pay anything. The free credits are a one-time welcome grant, not a monthly allowance.

2. Subscriptions

  • To cancel a subscription bought in the app, use your Apple ID subscription settings or your Google Play subscriptions page. To cancel one bought on our website, open the billing section of your account. Cancellation stops the next renewal; you keep access until the end of the current period.
  • We do not pro-rate or refund unused credits in a partial billing period.
  • If you were charged unexpectedly because of a billing bug or a duplicate charge on our website, contact us within 14 days and we will refund the charge in full. For a duplicate charge in the app, contact the relevant store.

3. First-Period "No Questions" Refund

If you sign up for a paid plan on our website for the first time and decide it is not for you, email us within 7 days of the charge and we will refund that first period — provided you have used fewer than 20% of the included credits. This applies once per customer. For a subscription bought in the app, ask Apple or Google (Section 7); they operate their own goodwill refund windows.

4. Top-Up Credit Packs

  • A top-up pack can only be bought while you have an active subscription, and top-up credits are spendable only while a subscription is active. If your plan ends, the credits stay on your account but are paused until you start a plan again. Please keep that in mind before buying a large pack.
  • Top-up credits have no expiry date and are not taken away while your account exists.
  • Top-up packs are non-refundable once any credit from the pack has been used.
  • If you bought a pack on our website within the last 14 days and have not used any credits from it, contact us for a full refund.

5. Failed Generations

Credits are not charged for failed generations. If a generation errors out for technical reasons, the credits return to your wallet automatically. If you see a deduction for a generation that clearly failed, email us with the timestamp and we will restore the credits.

6. Account Termination

If we terminate your account for violating our Terms of Service (for example, generating prohibited content), we do not issue refunds for unused credits or the remainder of the billing period.

7. How to Request a Refund

Bought in the iPhone or Android app

Apple and Google take these payments directly, so we are not able to refund them. Request a refund from the store you bought from:

If the store declines and you believe something went wrong on our side — for example credits that never arrived — email [email protected] and we will put it right on your account, usually by restoring the credits.

Bought on our website

Email [email protected] from the address on your account. Include:

  • The charge date and amount.
  • The reason for the request.

We respond within 2 business days. Approved refunds are processed through Stripe to the original payment method and typically appear within 5–10 business days, depending on your bank.

8. Chargebacks

Please contact us first — we can almost always resolve issues directly and faster than a chargeback. Filing a chargeback without contacting us may result in account suspension while we investigate.

9. Changes

We may update this Refund Policy. Updates apply to charges made after the effective date.